Frequently Asked Questions
How is DeltaXML licensed?
We offer a variety of license models to suit your needs. Our most popular license is our Server License which allows DeltaXML software to be hosted on a single device and used by multiple users (we then count the number of runtime cores available to DeltaXML). Our Concurrent Operation Licenses work on the basis of how many comparisons or merges need to happen simultaneously. While we also offer licenses on the basis of REST capacity and embedding DeltaXML into a host application or service.
Our DeltaJSON SaaS service is available as a subscription service, charged monthly, available to be cancelled at anytime.
How much is your software?
Our pricing varies depending on your project and use case, we do this to assure you’re getting the fairest deal possible. Fill out our get a quote form and a member of the DeltaXML team will respond as soon as possible.
How can I buy your software?
The easiest way to buy our XML toolkits is to fill out our get a quote form or to book a demo with us. Once we understand your needs and current projects or processes, we’ll able to set you up with all the details you need to implement our software.
With our SaaS products you can start your subscription plan straight away by following the billing guidelines.
Can I change my subscription once I’ve made it?
For our XML toolkits you can extend but not reduce the term of your annual subscription. You can add new licenses to it at any time, and these can be co-termed with existing licenses if you wish.
How does the free trial work?
To receive your free trial either book a demo with us or go to www.deltaxml.com/trials to create your account. Our XML toolkits are available for a 14-day free trial, while you can trial our SaaS products, such as DeltaJSON for 30 days.
Can I have an extension to the trial period?
We’re happy to help you with an extension to your free trial. Use our contact form to get in touch or simply reply to the emails you should have received from a DeltaXML team member while you’ve been evaluating.
What happens when the trial ends?
When the trial ends, you will have the opportunity to upgrade to a full license to continue to access the software. We’ll help you to find the best deal available, but if you think you need more time to decide we’ll be happy to offer an extension.
Can I trial multiple products at the same time?
Absolutely and better yet when we release a new version of our toolkits your trialling period resets allowing you to test out all new features for free.
What is MyDelta?
MyDelta is our account application which houses your evaluation files and purchased licenses. From here you can trial our products, manage your licenses and trial our SaaS products.
Do I need a MyDelta account?
If you would like to trial our products or have brought a license for a product you will need a MyDelta account, but don’t worry it takes less than 2 minutes to create an account. This is where all your licenses are stored and managed and will keep the license implementation short and easy.
How do you protect your customer data?
Being a UK based company, we follow strict GDPR guidelines, meaning we will never share your data with third parties for any reason other than the provision of our goods and services. Furthermore, because we make a conscious effort to protect all data, we have received ISO 27001, a certificate that shows that we prioritise data security and recognises the systems we have in place to assess, minimise, and eliminate risks and vulnerabilities.
My MyDelta login isn’t working, what do I do?
Can I integrate DeltaXML into my systems?
Absolutely! DeltaXML toolkits were built with integration capabilities at the forefront of our thinking. Java and REST APIs help you to integrate our products within your systems with ease and you can configure the output of the comparison to show exactly what you need.
What support do you offer?
Full email, telephone and service desk support is available to all DeltaXML customers and evaluators. For an in-depth breakdown on which service is right for your problem visit our product support page.
How do I stay up to date with the latest DeltaXML news?
Sign up to our newsletter where we’ll send you regular product updates, updates on new features and products, and relevant company and industry news. If you change your mind on receiving emails, we include an unsubscribe link in every email.
I’m not seeing my question here.
If you’re not seeing your question listed, please fill out our contact form and a member of the DeltaXML team will get back to you as soon as possible.